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Terms & Conditions

Last updated: 2026

These Terms & Conditions ("Terms") govern your access to and use of spinzen.co.nz ("Website") and any related services (collectively, the "Services") offered under the Spinzen Casino brand. By creating an account and/or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms.

Operator: Fionex Holding LTD ("we", "us", "our"). Licence: Comoros (AOFA). If you do not agree with these Terms, do not use the Services.

1. Definitions

In these Terms: "Account" means your registered player account; "Games" means casino games available on the Website (e.g., slots, roulette, blackjack, video poker, baccarat, jackpot games, keno, scratch cards, crash games); "Bonus" means any promotion, free spins, cashback, or bonus funds; "NZ" means New Zealand; "KYC" means identity and verification checks.

2. Eligibility & Legal Use (New Zealand)

You may use the Services only if:

  • You are at least 18 years old (or the higher legal age applicable in your jurisdiction).
  • You have the legal capacity to enter into a binding agreement.
  • You are not located in, or a resident of, a jurisdiction where online gambling is prohibited or restricted in a manner that makes your use unlawful.

Important for NZ users: You are responsible for ensuring that accessing and using offshore online casino services is permitted for you under New Zealand laws and regulations applicable to your circumstances. We do not provide legal advice.

3. Account Registration & Security

  • You must provide accurate, complete, and up-to-date information when registering and keep your details current.
  • Only one Account per person/household/device/IP may be permitted. We may treat multiple accounts as a breach of these Terms.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity on your Account.
  • You must not sell, transfer, or assign your Account to any other person.

We may suspend or close Accounts and/or void transactions if we reasonably suspect account sharing, identity misrepresentation, or other prohibited activity.

4. Verification (KYC), Source of Funds & Compliance

To comply with licensing and anti-fraud/AML requirements, we may request verification at any time, including (without limitation): proof of identity, proof of address, payment method verification, and source-of-funds/source-of-wealth documentation.

  • Withdrawals may be delayed or declined until verification is successfully completed.
  • If you fail to provide requested documents within a reasonable timeframe, we may restrict the Account (including deposits, gameplay, and withdrawals) and/or close it.

5. Deposits

Available deposit methods may include (subject to availability and your location): Visa, Mastercard, bank transfer, Neteller, Skrill, MiFinity, Revolut, Wise, and selected cryptocurrencies (e.g., BTC, ETH, LTC, USDT, USDC, XRP, TRX, SOL, ADA, DOGE, BCH, TON) and Binance Pay.

  • All deposits must be made using payment methods that belong to you. Third-party deposits are prohibited.
  • We may set minimum/maximum deposit limits and apply checks to prevent fraud and chargebacks.
  • You are responsible for any bank fees, intermediary fees, FX charges, and blockchain network fees.

6. Withdrawals

Withdrawals are subject to security checks, KYC, and internal risk controls. Where possible, withdrawals will be processed to the same payment method used for deposits (or an approved alternative if required).

  • Monthly withdrawal limit: up to €15,000 per month (or the equivalent in another currency), unless otherwise stated for your Account or required by law/compliance.
  • We may apply prioritisation rules and additional checks for high-value withdrawals or unusual activity.
  • We reserve the right to void or reverse withdrawals arising from error, fraud, or breach of these Terms.

7. Bonuses & Promotions (General Rules)

Spinzen Casino may offer welcome and ongoing promotions (e.g., 80% up to €500, 50% up to €750, 40% up to €1,000, 100% up to €300). All Bonuses are subject to these Terms and any additional promotion-specific rules displayed on the Website or in marketing material.

  • Bonuses are for recreational play only and are not guaranteed.
  • Wagering/turnover requirements, time limits, max bet limits, and excluded games may apply and will be disclosed in the promotion terms.
  • Using Bonuses across multiple accounts, coordinated play, or any attempt to exploit a promotion may result in bonus removal, winnings voiding, and/or Account closure.
  • We may limit eligibility by country, payment method, account history, or risk indicators.

8. Fair Play, Prohibited Conduct & Anti-Abuse

You agree not to engage in any activity that is abusive, fraudulent, or unfair, including but not limited to:

  • collusion, chip dumping, or coordinated play intended to gain an unfair advantage;
  • use of VPN/proxy to circumvent geo-restrictions or controls;
  • bonus hunting, multi-accounting, or systematic promotion exploitation;
  • use of bots, scripts, automation, or software that interferes with gameplay;
  • chargebacks or payment disputes used in bad faith;
  • any attempt to reverse engineer, manipulate, or compromise the Website, Games, RNG, or systems.

If we reasonably suspect prohibited conduct, we may suspend the Account, withhold withdrawals during investigation, void Bonuses and related winnings, and/or report activity to relevant authorities where appropriate.

9. Games, Rules & Malfunctions

  • Each Game has its own rules. In case of conflict, the specific Game rules prevail for that Game.
  • In the event of a system error, disconnection, or malfunction, all affected bets and wins may be voided and corrected to reflect the most accurate outcome possible.
  • We are not liable for losses resulting from your device, internet connection, or third-party service issues.

10. Dormant Accounts

We may classify an Account as dormant if there is no login and/or gameplay activity for a prolonged period. Where permitted, administrative fees may apply to dormant Accounts and/or balances may be handled in accordance with applicable law and our internal procedures. Any such treatment will be disclosed before fees are applied where required.

11. Responsible Gaming

We support responsible gaming tools that may include deposit limits, loss limits, session limits, time-outs, and self-exclusion (availability may vary). If you believe gambling is becoming a problem, you should stop playing and seek help.

For support in New Zealand, you may contact: Gambling Helpline NZ (gamblinghelpline.co.nz) or other local services.

12. Intellectual Property

All content on the Website (including trademarks, logos, text, graphics, and software) is owned by or licensed to us. You may not copy, reproduce, modify, distribute, or create derivative works from any content without our prior written permission, except as allowed by law.

13. Privacy & Cookies

We process personal data in accordance with our Privacy Policy and Cookie Policy (available on the Website). By using the Services, you acknowledge that we may collect and use data for account administration, security, fraud prevention, compliance, product improvement, and marketing (where permitted and subject to your preferences).

14. Complaints & Dispute Resolution

If you have a complaint, you should contact Customer Support first and provide all relevant information. We aim to review complaints fairly and within a reasonable timeframe.

  • Where a dispute relates to a transaction, bonus, or suspected breach, we may require additional documentation and may temporarily restrict the Account while investigating.
  • If you disagree with an outcome, you may request escalation. Further options may depend on the applicable licensing and regulatory framework.

15. Limitation of Liability

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. We do not warrant uninterrupted or error-free operation. We are not liable for indirect or consequential losses, loss of profits, or loss of data arising from your use of the Services.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

16. Changes to the Terms

We may update these Terms from time to time (including for legal, security, or operational reasons). The latest version will be posted on the Website and will apply from the date of publication (or a later effective date if stated). Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws applicable under the Operator’s licensing framework and/or the jurisdiction specified by the Operator from time to time. You agree that disputes will be handled in accordance with the dispute resolution procedures described in these Terms, subject to mandatory consumer protections that may apply.

18. Contact

For questions about these Terms or your Account, contact Spinzen Casino via the support channels published on spinzen.co.nz.

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