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Responsible Gaming

At Spinzen Casino (spinzen.co.nz), we want online gaming to remain enjoyable, positive, and under your control. Responsible gaming means playing for entertainment, understanding the risks, and using practical tools to help you stay within limits.

This page explains how to gamble responsibly, how to recognise signs of harm, and what support options are available in New Zealand in 2026.

Play for entertainment — not as a way to make money

Casino games involve chance and the outcomes are random. There is no guaranteed strategy to win in the long run. Please only play with money you can afford to lose and treat any winnings as a bonus rather than an expectation.

Set personal boundaries (limits)

Limits are one of the most effective ways to keep gaming safe. Consider setting rules for yourself before you start playing:

  • Deposit limits: decide the maximum amount you will add to your account over a day/week/month.
  • Loss limits: set a cap on how much you are willing to lose in a session or period.
  • Session/time limits: set a timer and take breaks. Avoid long sessions.
  • Wager limits: limit stake size to reduce volatility.

If you are unsure where to start, choose an amount and time that would not affect your essential expenses (rent/mortgage, utilities, food, transport) even if you lose the full amount.

Take breaks: time-out and cool-off

If play stops feeling fun or you notice you are chasing losses, a break can help you reset. Use a time-out (short break) or a longer cool-off period if you need more distance from gambling. During a break, avoid gambling-related content and consider talking to someone you trust.

Self-exclusion (longer-term protection)

If gambling is no longer under control, self-exclusion is a stronger measure. Self-exclusion is designed to help prevent access for a defined period. If you choose this option, we recommend also taking these steps:

  • Remove stored payment methods where possible and use bank controls if available.
  • Unsubscribe from gambling marketing communications.
  • Install website/app blocking tools on your devices.
  • Ask your support network for help maintaining the exclusion.

For assistance with account restrictions, contact Spinzen Casino customer support through the help options available on spinzen.co.nz.

Know the warning signs

Gambling harm can develop gradually. Consider seeking support if you notice any of the following:

  • Spending more time or money than planned
  • Chasing losses or increasing bets to “get back” money
  • Borrowing money, selling items, or using credit to gamble
  • Hiding gambling from family/whānau or friends
  • Neglecting work, study, or relationships
  • Feeling anxious, irritable, or depressed about gambling

Protecting minors and age verification

Spinzen Casino is intended for adults only. Gambling by minors is not permitted. If you share a device with others, we recommend:

  • Keeping your login details private
  • Using device-level parental controls
  • Disabling password auto-save on shared browsers
  • Monitoring payment methods and account access

Tips to stay in control

  • Set a budget and a time limit before you start playing.
  • Take regular breaks and avoid playing when tired or upset.
  • Do not gamble under the influence of alcohol or drugs.
  • Avoid “all-in” thinking — small losses can lead to risky decisions.
  • Balance gaming with other activities (sport, social time, hobbies).

Where to get help in New Zealand

If you’re concerned about your gambling (or someone else’s), free and confidential help is available in New Zealand. You do not have to deal with it alone.

  • Gambling Helpline (NZ): 0800 654 655 (freephone). You can also search “Gambling Helpline NZ” for chat/text options and up-to-date service information.
  • Healthline: 0800 611 116 (24/7 health advice and support).
  • Emergency: If you are in immediate danger or at risk of harm, call 111.

If you are supporting a friend or family/whānau member, you can also contact these services for guidance on how to help.

Fair play and transparency

Spinzen Casino offers a range of online casino games, including slots and table games. Outcomes are determined by random processes (e.g., RNG for many digital games). Please review the game rules and any applicable terms before playing.

Contact us

If you would like to request limits, a time-out, or self-exclusion, please contact our support team via the official channels listed on spinzen.co.nz. We will assist you as quickly as possible.

Last updated: 2026. This Responsible Gaming page is provided for information and support and does not replace professional advice.

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