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Privacy Policy

Last updated: 2026

This Privacy Policy explains how Spinzen Casino ("Spinzen Casino", "we", "us", "our") collects, uses, shares, and protects personal information when you visit or use spinzen.co.nz (the "Website") and any related services (together, the "Services").

This Policy is intended for users in New Zealand (NZ). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

Brand: Spinzen Casino
Domain: spinzen.co.nz
Operator/Company: Fionex Holding LTD
Licence: Comoros (AOFA)

If you have privacy questions or requests, please contact us via the support/contact options available on the Website.

2. Information we collect

We may collect information in the following categories:

2.1 Information you provide

  • Account information: name, date of birth, username, password, country of residence, and other details you submit during registration.
  • Contact details: email address, phone number, and communication preferences.
  • Verification (KYC) information: identification documents, proof of address, and (where required) information used to meet legal and anti-fraud obligations.
  • Payment information: details necessary to process deposits and withdrawals (e.g., payment method identifiers, transaction references). We do not intentionally store full card numbers where a third-party payment processor is used.
  • Support communications: information you share with customer support, including chat/email records.

2.2 Information collected automatically

  • Device and technical data: IP address, device identifiers, browser type, operating system, language settings, and crash logs.
  • Usage data: pages visited, session duration, clicks, referring/exit pages, and other activity on the Website.
  • Location data: approximate location inferred from IP address (e.g., country/city level) for security, compliance, and fraud prevention.

2.3 Information from third parties

  • Payment providers and financial institutions (to process transactions and prevent fraud).
  • Identity verification and risk screening providers (to verify identity, age, and comply with anti-fraud/AML expectations).
  • Analytics and advertising partners (where enabled by cookie settings).

3. How we use your information

We use personal information to:

  • Provide the Services: create and manage accounts, enable gameplay, process deposits/withdrawals, and provide customer support.
  • Verify identity and prevent fraud: conduct KYC checks, secure accounts, detect suspicious activity, and enforce our Terms and Conditions.
  • Meet legal and regulatory obligations: maintain records, respond to lawful requests, and comply with relevant requirements related to gaming, anti-money laundering, and responsible gambling where applicable.
  • Improve performance and user experience: understand how the Website is used, troubleshoot issues, and enhance features.
  • Marketing and communications: send service messages and, where permitted, promotional communications. You can opt out of marketing at any time.
  • Security: protect the Website, users, and our business against cyber threats, misuse, and unauthorised access.

4. Legal bases (NZ context)

In New Zealand, privacy obligations are governed primarily by the Privacy Act 2020 and the Information Privacy Principles. We collect and use personal information only where it is necessary for our functions and activities, and typically on one or more of these grounds:

  • Performance of a contract (e.g., to provide your account and process transactions).
  • Legitimate business purposes (e.g., fraud prevention, security, service improvement).
  • Compliance with legal obligations (e.g., record-keeping and verification requirements).
  • Consent (e.g., certain cookies/marketing, where applicable).

5. Cookies and similar technologies

We use cookies and similar technologies (e.g., pixels, SDKs) to operate the Website and, depending on your settings, to analyse traffic and personalise content.

5.1 Types of cookies we may use

  • Strictly necessary cookies: required for core site functionality (e.g., login, security, session management).
  • Performance/analytics cookies: help us understand usage and improve the Website.
  • Functional cookies: remember preferences (e.g., language).
  • Advertising cookies: may be used to measure campaigns and tailor marketing (where enabled).

You can control cookies through your browser settings and, where available, our cookie consent tools. Blocking some cookies may affect site functionality.

6. Sharing and disclosure of information

We may share personal information in the following circumstances:

  • Service providers: hosting, security, analytics, customer support, email delivery, payment processing, identity verification, and fraud prevention partners.
  • Corporate group/transactions: where necessary within our corporate structure or in connection with a merger, acquisition, or asset sale (subject to safeguards).
  • Legal and regulatory disclosures: when required by law, court order, or to respond to lawful requests, or to protect rights, safety, and security.
  • With your instructions/consent: when you request or explicitly authorise sharing.

We do not sell your personal information in the ordinary sense. If we engage in targeted advertising relationships, they may involve sharing limited identifiers via cookies as described above and subject to your choices.

7. International transfers

Your information may be processed in countries outside New Zealand (including where our service providers or operational teams are located). When we transfer information internationally, we take reasonable steps to ensure your information is protected in a way that is comparable to New Zealand privacy standards, such as using contractual protections and security measures.

8. Data security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure; however, we work to maintain appropriate security for the risks involved.

9. Data retention

We retain personal information only for as long as necessary to provide the Services, meet legal/regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests. Retention periods vary depending on the type of data and the purpose for which it is processed.

10. Your rights (New Zealand)

Under the Privacy Act 2020, you generally have the right to:

  • Access personal information we hold about you.
  • Request correction of your personal information if it is inaccurate, out of date, incomplete, or misleading.
  • Complain if you believe your privacy rights have been interfered with. We encourage you to contact us first so we can address your concerns. You may also contact the Office of the Privacy Commissioner (New Zealand).

To make a request, contact us via the support/contact options on spinzen.co.nz. We may need to verify your identity before processing certain requests.

11. Marketing preferences

You can opt out of marketing communications by using the unsubscribe link in our emails (where provided) or by contacting support. Even if you opt out, we may still send non-marketing messages that are necessary to provide the Services (e.g., security notices, transactional emails).

12. Responsible gambling and age restrictions

The Services are not intended for individuals who are under the legal gambling age applicable to them. We may use age verification and identity checks to prevent underage access and to support responsible gambling measures.

13. Third-party links

The Website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for the content or privacy practices of third parties.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. We will post the updated version on this page and update the “Last updated” date. Continued use of the Services after changes become effective means you accept the updated Policy.

15. Contact

For questions, requests, or concerns about privacy, please contact Spinzen Casino through the customer support or contact channels provided on spinzen.co.nz.

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